What To Do When Client’s Projects Go Wrong
Sometimes, projects go wrong and crash. It is crucial that when they do, you step in and take the steps needed, learn from the incident and then help your staff to learn from the experience.
Here are some essential tips to help you to navigate the bad times.
Even if the customer is threatening legal action or hurling insults at you, remain calm. Even if you think it’s right or justified to fight back, little good will come from it. You will, in fact, likely only agitate the client more,
So, try to remain calm instead so that you can handle the situation much more professionally and peacefully. This is much more likely to result in a better outcome for all parties involved. Focus on the way forward and help your staff to do the same. If you had contingency plans in places such as professional indemnity insurance and alternative solutions, now is the time to act and find out how far you are covered with things turns sour.
Resist the Urge to Make Excuses
Believe it or not, there will always be projects that fail, after which everybody scrambles for cover,…